Important information for our customer

Customer Information

Important Notice

Orders will be processed exclusively on the basis of the general terms and conditions (“Conditions”) of WEBPRINTER (PTY) Ltd. Your use of our Website to buy products and services (“Products”) from us is governed by our Conditions, our Website's Terms of Use and our Privacy Policy, which you must read and agree to before placing an order.

We provide you with an opportunity to save or print out this customer information. You will receive all customer information again by e-mail after you have placed the order; the information is also accessible offline after the contract has been concluded.

I. Information on provider

The provider of the products on www.webprinter.co.za is WEBPRINTER (PTY) Ltd, represented by the managing director. The www.webprinter.co.za Internet platform is operated by WEBPRINTER (PTY) Ltd.

Address:
WEBPRINTER (PTY) Ltd
P.O.BOX 50398
V&A Waterfront
Cape Town, 8002
www.webprinter.co.za
South Africa
Service Hotline: (+27) 71 360 2405

Hotline available: Mon-Fri 9am - 5pm


Company Registration Number: 2012/018910/07



II. Conclusion of Contract

When you have found your desired product, you can transfer it without obligation into your “basket” by clicking on the corresponding button. You can have a look at the content of the shopping basket at any time by clicking the button “Basket” and also delete products at any time by clicking the button “delete”.

After you have put all desired products in the basket, you can proceed to checkout by clicking the button “Proceed to checkout” or go back to the shop by pressing “Add further products.”

If you choose to proceed to the checkout, you can log in as a customer or create a customer account. Obligatory data entries are marked with *.

In the following ordering step “Delivery & Payment”, there is an overview of the payment methods available that you may choose from. WEBPRINTER (PTY) LTD uses external payment service provide, PAYU, to process all payments. Before placing the binding order, you can recheck all important details of your order in the last step.

If you should discover a mistake, click “Change order” in the corresponding section and change your order. Afterwards, confirm having read WEBPRINTER (PTY) LTD’s terms and conditions and having agreed with their applying for this order.

When all details are correct, press the button “Pay Now” or “Pay Later” and now you can pay online to complete the purchase.

The ordering process can be cancelled at any time before this point by closing the browser window.

After placing your order, you will immediately receive a non-binding order confirmation. The contract between you as a customer and WEBPRINTER (PTY) LTD is concluded afterwards by sending of an order confirmation via e-mail, after your print data has been received. WEBPRINTER (PTY) LTD, as the supplier, takes the order by sending an order confirmation via e-mail after a maximum of five days after receiving your print data.

III. Rights of revocation and exclusions to revocation in consumer contracts

1. Right of revocation for delivery of goods (singular or multiple orders) not manufactured according to customer specifications and delivered in one or more consignment(s)

Revocation policy

You have the right to revoke this contract within 14 days without giving reasons.

The revocation period shall be 14 days from the day on which you or a third party nominated by you who is not the carrier took possession of the goods.

To exercise your right of revocation, you must inform us

WEBPRINTER (PTY) Ltd
P.O.BOX 50398
V&A Waterfront
Cape Town, 8002
South Africa

by means of a clear statement (e.g. a letter sent by post or email etc.) regarding your decision to revoke this contract.

To observe the revocation period it shall be sufficient for you to send the notification of the exercising of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this contract, we shall refund you all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you chose a type of delivery other than the reasonable standard delivery offered by us), immediately and no later than within 14 days of the date on which we received the notice of revocation of this contract. We shall effect this repayment by bank transfer only. Under no circumstances will you be charged any bank charges for this repayment. We may withhold the repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.

You must send back or transfer the goods immediately and in all cases no later than 14 days from the date on which you notify us of the revocation of this contract to WEBPRINTER (PTY) LTD, P.O.BOX 50398, V&A Waterfront, Cape Town, 8002, South Africa. This deadline shall be considered met if you send the goods before the expiry of the period of 14 days. We shall bear the costs of returning the goods. You shall pay for any diminished value of the goods only if this diminished value is attributable to your handling of the goods in any way other than what is necessary to ascertain the quality, nature and functioning of these.

Special Note

Your right of revocation shall expire prematurely if at your express request we start the execution of the contract before the expiry of the revocation period.

End of revocation policy

2. Right of revocation for delivery of multiple goods not manufactured according to customer specifications and delivered in multiple consignments

Revocation policy

You have the right to revoke this contract within 14 days without giving reasons.

The revocation period shall be 14 days from the day on which you or a third party nominated by you who is not the carrier took possession of the goods.

To exercise your right of revocation, you must inform us

WEBPRINTER (PTY) Ltd
P.O.BOX 50398
V&A Waterfront
Cape Town, 8002
South Africa

by means of a clear statement (e.g. a letter sent by post, fax or email etc.) regarding your decision to revoke this contract. You may use the Sample Revocation Form attached; this is not mandatory, however.
To observe the revocation period it shall be sufficient for you to send the notification of the exercising of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this contract, we shall refund you all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you chose a type of delivery other than the reasonable standard delivery offered by us), immediately and no later than within 14 days of the date on which we received the notice of revocation of this contract. We shall effect this repayment by bank transfer only. Under no circumstances will you be charged any bank charges for this repayment. We may withhold the repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.

You must send back or transfer the goods immediately and in all cases no later than 14 days from the date on which you notify us of the revocation of this contract to
WEBPRINTER (PTY) Ltd
P.O.BOX 50398
V&A Waterfront
Cape Town, 8002
South Africa

This deadline shall be considered met if you send the goods before the expiry of the period of 14 days. We shall bear the costs of returning the goods. You shall pay for any diminished value of the goods only if this diminished value is attributable to your handling of the goods in any way other than what is necessary to ascertain the quality, nature and functioning of these.

Right of Revocation shall not apply if:

1. The right of revocation shall not exist for distance sales contracts the goods are produced based on an individual choice or decision of the consumer or which are clearly tailored to the personal needs of the consumer.

2. If the printed materials are produced via the WEBPRINTER (PTY) LTD website according to customer specifications, no legal right of revocation shall exist. No contractual right of revocation is granted.
IV. Information on warranty rights

Details regarding warranties are outlined in our General Terms and Conditions.


V. Other information concerning the contract

a. General Terms and Conditions

The most recent version of our General Terms and Conditions shall apply. They can be viewed on our homepage www.webprinter.co.za.

b. Product description / Product prices
Descriptions and unit prices for the products can be found in the relevant calculation. You can also print or save a non-binding offer using the “Print Quote” or “Download Quote” buttons.


VI. Payment and completion of order
You can specify the details regarding payment, delivery and fulfillment by selecting a payment and shipping method, as well as the manufacturing period. Standard production is 3 working days (Monday to Friday) from finalisation of the order. If you select the special service “Proof”, a digital print-out will be sent to the indicated invoicing address or alternate address following receipt of the information. Your order will only be processed further once it has been expressly approved for printing.


VII. Production and Delivery

Production time starts with receipt of payment and after the printable data has been received or after the online approval. If these requirements regarding payment and data are met before 11am, production time starts the same day, if it is a working day. If it is received after 11am, production starts the following working day (Monday to Friday). The order will be completed and delivered to you within 6 working days from when production starts (remote areas excluded). In remote areas, where the external courier company delivers on certain days only, we cannot guarantee the delivery date, but all orders leave our premises within 5 days of the order being finalised.
VIII. Money back guarantee

All the deliveries from WEBPRINTER (PTY) LTD are handled by an independent courier service. For those areas where daily deliveries are made by the courier, we guarantee that all orders will reach their destination within 6 working days of the order being finalised (payment received and soft proof approved). If the order is not delivered within 6 working days, WEBPRINTER (PTY) Ltd will refund 100% of the cost of the order, in cash, to the customer. This excludes all orders placed in outlying areas where the courier only delivers on specific days of the week.
IX. Artwork
We can only accept and process print-ready information. Please note the following important points:

1. Graphics and images
  • A resolution of 250 dpi is recommended for images and graphics (greyscale and colour images 250 dpi, line images 1200 dpi, posters 200 dpi)

2. Colours/Colour mode
  • Please prepare your files in greyscale or CMYK colour mode.
    Attention: If you did not select a superior artwork check, documents in RGB mode will be automatically converted into CMYK mode. We accept no liability for any resulting colour variances.

  • 3. Special Colours
    Special colours and Spot Colours will be converted automatically into CMYK mode.

4. Cut
  • Always prepare your files in the original format, plus a 3 mm border for the cutting allowance (bleed).
  • Attention: Orders will be scaled automatically to the ordered size (without bleed). This can cause a negative effect on the resolution and the quality of your artwork. Please note that the scaling does not include the bleeding.
  • Please position your contents far enough away from the edge of the final format (approx. 3 mm).
  • Position background graphics and images which should end at the edge, right up to the edge of the bleed area.

5. Fonts
  • We recommend that fonts are converted into paths/outlines or expanded into shapes.
  • Please fully embed the fonts (if not converted into paths/curves).
  • Use a minimum font size of 5 pt.
  • Please do not use mixed colours (4c) for black texts, but use 100% black regarding the K-channel for black fonts.

6. Lines
  • Do not use hairlines! (Lines should have a thickness of at least 0.25 mm / 0.75 pt) Please do not use frames which are meant as border edging for the original format! It cannot be guaranteed that each side the frame will have the same distance from the edge after cutting.

7. Saving data
  • Please use one of the following closed formats: PDF or JPG.
  • If you are creating PDF files directly from the layout program, please use PDF/X standard (PDF/X3 standard or PDF/X1a standard). We recommend picking the additional setting “compatibility 1.3” in order to prevent problems with layers or transparencies.

8. Transferring information
  • File upload: via the Upload Center immediately after the order process, or via the “Upload Center” page in your customer area. by e-mail: as an attachment (please state your order number in the subject line) to artwork@webprinter.co.za.

9. Artwork check

Standard Artwork Check
Our “Standard Artwork Check” is always included and the following will be checked:
  • if your artwork is provided in a closed and correct file format (PDF or JPG)
  • if the number of pages is correct
  • if your artwork is provided in the correct size
    Note: We will scale your artwork automatically to the desired size (without bleeding) if the provided size is incorrect. There will be an adjustment to the size, especially when scaling up the artwork (e.g. A6 to A4), which can cause a decrease in the resolution. In addition, no bleeding will be added.
Your artwork will be converted automatically into CMYK if it was created in RGB colour mode or with HKS/Pantone spot colours Attention: Please note that the conversion can cause colour differences. If all fonts are embedded. Your artwork will be converted automatically into CMYK if it was created in RGB colour mode or with HKS/Pantone spot colours. Please note that the conversion can cause colour differences if all fonts are embedded. Our customer service will contact you immediately by email if your artwork presents any of the problems mentioned above. Conversions of size and colour mode will be processed automatically and there will be no information. We will not check if the side sequence of your artwork is correct.



IX. Technical steps required for establishing a contract between you and WEBPRINTER (PTY) Ltd
A contract between you and WEBPRINTER (PTY) Ltd will only be established once your print data has been received and WEBRPINTER (PTY) Ltd have sent you a separate e-mail confirming the contract. When placing the order, you must review the options that you selected and carefully check your information. If you notice that the information is incorrect, you have the option of changing it by clicking the "Back" button. You can send a binding order by clicking on "Pay Now" or “Pay later”. You will receive a “confirmation of order” receipt immediately after sending the order. The contract between WEBPRINTER (PTY) Ltd and yourself will be in place once you have received our Order Confirmation in the form of a separate e-mail.


X. Information on your data
We will only use the personal information, which you have provided for the purpose of ordering the products to implement and process the contract. We will ship your products with a capable freight company. They will receive your information as required to ship the products. We will not forward your information to third parties. Where you have provided your express approval, we will use your information to send you information on new products and other innovations in the future. You may withdraw your consent at any time. You have the option of querying the information stored at our company free of charge, and may have this information deleted or modified at any time.


XI. Agreement with General Terms and Conditions
I have read and understood the General Terms and Conditions, and I am in agreement with the same.


XII. Storage of contract text
We will store your orders. In the event that you lose documents regarding your orders, please contact us by e-mail or telephone. We will send you a copy of the information related to your order.


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